| 000 -LEADER |
|---|
| fixed length control field |
00517nam a22001697a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
81-8408-242-8 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
025.52 |
| Item number |
PET/D |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Peter Hernon |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Delivering satisfaction and service quality: |
| Sub Title |
a customer based approach for libraries/ |
| Statement of responsibility, etc |
by Peter Hernon |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New Delhi: |
| Name of publisher |
Indiana, |
| Year of publication |
2013. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
181p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
User Satisfaction Libraries |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Information Services Quality |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Library and Information Science |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
John R Whitman |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |