Peter Hernon
Delivering satisfaction and service quality: a customer based approach for libraries/ by Peter Hernon - New Delhi: Indiana, 2013. - 181p.
81-8408-242-8
User Satisfaction Libraries
Information Services Quality
Library and Information Science
025.52 / PET/D
Delivering satisfaction and service quality: a customer based approach for libraries/ by Peter Hernon - New Delhi: Indiana, 2013. - 181p.
81-8408-242-8
User Satisfaction Libraries
Information Services Quality
Library and Information Science
025.52 / PET/D