| 000 | 00517nam a22001697a 4500 | ||
|---|---|---|---|
| 020 | _a81-8408-242-8 | ||
| 082 |
_a025.52 _bPET/D |
||
| 100 | _aPeter Hernon | ||
| 245 |
_aDelivering satisfaction and service quality: _ba customer based approach for libraries/ _cby Peter Hernon |
||
| 260 |
_aNew Delhi: _bIndiana, _c2013. |
||
| 300 | _a181p. | ||
| 650 | _aUser Satisfaction Libraries | ||
| 650 | _aInformation Services Quality | ||
| 650 | _aLibrary and Information Science | ||
| 700 | _aJohn R Whitman | ||
| 942 | _cBK | ||
| 999 |
_c53248 _d53248 |
||